Overview
If you or your students are experiencing issues accessing CoSpaces or Pickcode, it’s possible that these platforms are blocked by your district’s network. Below are common indicators of blocked access and steps to resolve the issue.
Signs That CoSpaces or Pickcode May Be Blocked
If you encounter any of the following issues, it’s likely that CoSpaces or Pickcode is being restricted by your district:
- Error Messages
- "Page Cannot Be Displayed"
- "Access Denied"
- "This Site is Blocked by Your Network Administrator"
- Blank or Partially Loaded Pages
- The platform doesn’t load fully, or certain features are missing.
- Login Failures
- Users cannot log in or are redirected to an error page after entering credentials.
Visual examples of what you may see if the URL is blocked:
Solution: Ask Your IT Department to Unblock These URLs
If you suspect that access is being blocked, share the following list of URLs with your district’s IT department. They can add these to the network’s approval list to ensure seamless access:
- app.pickcode.io
- api.app.pickcode.io
- cdn.app.pickcode.io
- webviewer.pickcode.app
- CoSpaces - allow access to all domains listed on this page
- http://unsplash.com/
Once the IT department has unblocked these URLs, refresh your browser and try accessing the platform again.
If you continue to experience issues after these URLs have been unblocked, please contact support via the form linked below and we'll be happy to assist.
How to Resolve:
